Frequently asked questions
Answers to the most common questions about RETICEO, your purchases and your content.
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Your questions, answered
How do I pay on RETICEO?+
Payment is by Mobile Money: Orange Money or MTN MoMo, straight from your phone, with no bank card. You receive a confirmation SMS and access is immediate once the payment is validated.
Can I use the content without an internet connection?+
Yes. Downloaded content stays available offline. Your progress syncs automatically as soon as the connection returns — ideal for areas with patchy coverage.
What happens if my Mobile Money payment fails?+
If you receive no confirmation within 15 minutes, the payment did not go through and no amount is permanently charged. Try again or contact support with the transaction reference.
Can I get a refund?+
It depends on the product. Tutoring is covered by a guaranteed minimum rating (the hour is credited back if it isn't met). For other purchases, contact support: we focus on making sure you get what you paid for.
How do I create an account for my child?+
From your parent space, you add a child profile per school level. You keep control over which content is accessible and track progress, subject by subject.
Is my child's data protected?+
Yes. A child's real name is never shown publicly: a pseudonym is used in rankings. Personal data is handled in line with the Cameroonian legal framework, notably law no. 2010/012 on cybersecurity and cybercrime.
Which devices does RETICEO work on?+
On smartphone, tablet and computer, via a web browser or the RETICEO mobile app (Android and iOS). One account, all your devices, unified progress.
Are the mock exams really graded?+
Yes. You get instant AI grading, followed by validation from a certified human marker within 48 to 72 hours. Papers follow the official curriculum of the ministry in charge of education.
How does the referral programme work?+
Share your referral code (for example via WhatsApp). Your referee receives a welcome coupon and you earn a reward on their first order. Everything is managed from your personal space.
How do I contact support?+
By email and via WhatsApp, with a reply within 24 business hours. Include your order number or Mobile Money transaction reference for faster handling.
Can a ministry digitalise its national exams without Internet?+
Yes. Papers run on the school's local network, without Internet: they are encrypted on the terminal and decrypted only at the official time set by the ministry. Kiosk mode makes any exit impossible and logs it. Data stays hosted on national territory and is never transferred elsewhere. Marking is double — AI first, then human validation by teachers.